Customer success
Live in 14 days. Real people in the room.
We run a small, closed cohort on purpose. This page is the actual operating playbook you get as a design partner: what happens, when, and who is accountable.
Onboarding
Two weeks, four checkpoints.
Days 1–2
Kickoff and facts
One working session. We collect your brand facts, products, priority segments, and the claims you can source. You name an approver for content.
Days 3–7
Moment map and baseline
Your industry's moment library is tuned to your brand, and every moment is baselined across all four platforms. This is the before picture.
Days 8–11
Strategy readout
We walk your team through the map: what you own, what competitors own, what's open, and the first ten moments we recommend attacking, ranked by value.
Days 12–14
First signals ship
Pixel installed, first Action Engine briefs approved and deployed, tracking live. From here you are in the weekly operating cadence.
The cadence
Boring, on purpose.
Category creation is exciting. Operations shouldn't be. The cadence is fixed, the artifacts are standing, and nothing depends on someone remembering to follow up.
Weekly
Presence digest
Every moment's movement, wins flagged, drift flagged, next briefs queued.
Monthly
Working review
30 minutes with your strategist: what moved, what didn't, and why. Priorities re-ranked.
Quarterly
Business review
Attribution rollup against baseline, board-ready. Presence tied to pipeline, by moment.
48 hours
Model-release re-baseline
Major release on any of the four platforms and your moments are re-run within two days, delta on the dashboard.
01
We keep every call substantive
Not a metaphor. Design partners talk to the people who can change the product, and the product changes because of those calls.
02
Same-day answers
Questions get answered the business day you ask them. Incidents get a named owner within the hour. Small team, no ticket purgatory.
03
Your data leaves with you
Baselines, briefs, dashboards, and history are exportable at any time. We keep customers with results, not lock-in.