First, diagnose which problem you actually have
Run three checks before any procurement conversation. One: open last quarter's reports and count the fixes that actually shipped because of them, pages changed, schema added, citations earned. If the number is near zero, your problem is execution capacity, and no monitoring tool, Profound or anyone else, was ever going to solve it alone; that gap is structural to monitoring-first products, as we argue in ways Profound misses the mark. Two: check whether the prompts being tracked match how your buyers actually talk, situations and moments, not just keywords with a question mark. Mis-specified tracking makes any tool look broken. Three: check the cadence, if answers were sampled once rather than repeatedly, the volatility you are seeing may be sampling noise, not product failure, per the variance rules in AI search tracking.
If the tool tracked well and your team shipped fixes and answers still did not move, that is a genuine performance problem worth escalating with your vendor or testing against an alternative. If either upstream check failed, switching tools will reproduce the disappointment with a new logo on it.
If the diagnosis is missing execution, change category, not vendor
The most common outcome of this triage is not Profound did badly, it is monitoring alone was the wrong purchase for a team with no spare content capacity. In that case the move is a category switch: from a tool that reports the gap to a platform that closes it. That is the design difference behind how Aethon beats Profound: moments mapped, recommendations tracked across ChatGPT, Gemini, Claude, and Perplexity, fixes executed by the product, and movement re-measured, from $199 per month, published. Whether that platform is us or anyone else, insist on the execution question in every demo: when the answers do not change, what does your product do next?
Switching without losing your history
If you do move, protect the asset your subscription actually built: the measurement record. Export your tracked prompts and historical answers before the contract lapses; they become the frozen baseline any successor measures against, and they preserve attribution for work already shipped. Re-specify the question basket around buyer moments while you are at it, switching is the natural time to fix tracking design, using the basket rules in how to start doing AEO and GEO. Then run both measurements in parallel for one month if budgets allow: the overlap month is cheap insurance that the new baseline is continuous with the old one. And baseline independently, free, with the , so no vendor, including us, is grading its own homework.